These Terms of Service (“Terms”) outline the terms and conditions for your access and use of our website, rankengine.com (“Rank Engine”), and any related services (“Services”).
Please read these Terms carefully before using our website or purchasing our Services. By using Rank Engine, you agree to be bound by these Terms. If you do not agree with any of these provisions, please do not use Rank Engine.
1. Definitions
For the purposes of these Terms:
- “Terms” means these Terms of Service.
- “Rank Engine” means our website (rankengine.com), platform, and any related online dashboard.
- “Services” means the content, outreach, placement and related services offered via Rank Engine.
- “Account” means your registered user account on Rank Engine.
- “Order” means a purchase of Services submitted via Rank Engine, including through the Order Setup.
- “Order Setup” means the order configuration tool within Rank Engine which you use to specify campaign details, targets and preferences.
- “Order Data” means the information, instructions, source material, campaign parameters and preferences that you submit or approve for an Order, including through the Order Setup.
- “Revision Desk” means the Rank Engine workspace through which eligible Users can review, manually edit, request AI-assisted edits to, comment on and approve article content.
- “AI-Assisted Edit” means a request processed by an AI model through Revision Desk to review, rewrite or otherwise propose changes to article content. It does not include a manual edit entered directly by a User.
- “Included AI-Assisted Edits” means the AI-Assisted Edits included with an article without an additional Account Balance charge. Unless stated otherwise when an Order is placed, each article includes 10 Included AI-Assisted Edits.
- “Account Balance” means closed-loop credit recorded against an Account and usable only towards eligible Rank Engine Services, including eligible Orders and paid AI-Assisted Edits. Account Balance may include amounts purchased by the User, reinstated following a correction or cancellation, or granted as Promotional Credit.
- “Promotional Credit” means discretionary Account Balance granted by the Company without a corresponding payment by the User.
- “Active Order” means an Order that we are processing in the normal course, where we have the information and approvals we reasonably require and the Order has not been marked as a Dormant Order.
- “Dormant Order” means an Order that has been placed on hold by us due to prolonged inactivity on your side, as described in Section 5 under “Order Status and Dormant Orders”.
- “Publisher Submission” means the point at which we submit content or placement requests to third-party publishers or website owners for publication.
- “Company”, “we”, “our” mean Rank Engine Ltd., the provider of Rank Engine.
- “User”, “you”, “your” mean the person or entity using Rank Engine and its Services.
2. Agreement to Terms
By accessing or using Rank Engine, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you use Rank Engine on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms. If you do not have such authority, do not use Rank Engine.
3. User Account
To use our Services, you must register an Account. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your Account, including activity by authorised team members.
We may suspend or terminate your Account if you violate these Terms or upon lawful request from authorities.
4. Your Commitments
By using Rank Engine, you agree to:
- Provide accurate and complete information when placing Orders and using Revision Desk;
- Have the necessary rights and permissions to provide all Order Data and materials submitted to Rank Engine;
- Review your Order Data and article content for accuracy before approval;
- Not request services for websites that violate our content policies (see Section 6);
- Comply with all applicable laws.
You agree to indemnify and hold the Company harmless from any claims arising from your use of our Services or materials and instructions supplied by you, except to the extent that applicable law does not permit this obligation.
5. Provision of Services
The Company provides Services to produce editorial content and obtain link placements through research, content production, prospecting and outreach. Users can order content and link placements via the Order Setup. Orders are fulfilled according to the delivery option you select (for example, 1-week delivery, 2-week delivery, or a 30-day drip feed), and progress is tracked via the dashboard and order management page. All such delivery timeframes are estimates only and are not guaranteed deadlines, although we will act reasonably to meet them.
Some Services may include approval or information stages, including article review through Revision Desk and Placement Approval. Where an Order includes an approval or information stage, you agree to review and respond within a reasonable time. Our delivery timeframes apply only while an Order is active. Time during which we are waiting on your approval or information, or during which an Order is marked as a Dormant Order, is not counted towards our target delivery timeframes.
After completing Services, we will provide a report (in CSV format) with details of each obtained link and relevant domain metrics relating to each placement. For clarity, we do not provide keyword rank tracking or SERP position reporting, and we do not guarantee specific ranking positions. Services are delivered remotely, and you are responsible for providing all required information promptly.
We reserve the right to decline or cancel any content or placement request that violates these Terms or applicable laws.
Order Status and Dormant Orders
If we request your approval, feedback, or further information to progress an Order and you do not provide a meaningful response for 60 consecutive days, we may mark the Order as a Dormant Order and place it on hold. While an Order is a Dormant Order:
- We are not obliged to carry out further work or meet any delivery timeframe; and
- Any completion or delivery periods described in these Terms are paused and do not run.
You may request reactivation of a Dormant Order at any time before it is cancelled. Reactivation is subject to our operational capacity and, if your Order Data or requirements have changed materially, may require Paid Reprocessing under Section 9.
If there is no meaningful activity or response from you in relation to an Order for 180 consecutive days from your last interaction with that Order, we may cancel the Order as a long-term Dormant Order. Cancellation of a Dormant Order under this section does not of itself entitle you to any refund; your refund rights (if any) are governed solely by Section 8.
6. Service Delivery Rules
- We cannot guarantee control over third-party platforms; edits or removals will be attempted but not guaranteed.
- You may provide keywords (for example, “Anchor Text”), but we are not responsible for keyword performance.
- Backlinks are placed on third-party platforms. We guarantee uptime for 730 days and will replace a placement that is removed within that period, provided the removal is not caused by:
- a breach of these Terms by you, including but not limited to the submission of infringing, unlawful, misleading or defamatory content; or
- your subsequent actions, requests or complaints to the publisher which directly cause the removal.
We may replace a removed placement on a different website of comparable type and quality where a like-for-like replacement on the original website is not reasonably possible.
- We do not accept Orders for adult, gambling, pharmaceuticals, racist, or illegal websites.
- Any delivery timelines or performance commitments described in these Terms, on Rank Engine, or in our marketing materials (including 1-week, 2-week or 30-day drip feed options) are estimates only and are not guaranteed deadlines. They apply only while an Order is active and do not include any period during which an Order is awaiting your approval or information, or is marked as a Dormant Order.
7. Fees, Payments and Account Balance
All payments are processed by our third-party payment processor, which may collect necessary personal and billing data. You are responsible for ensuring payment details are correct and funds available. The Company is not liable for failed transactions due to incorrect details or processor issues.
Account Balance Uses
You may purchase Account Balance through eligible Rank Engine checkout flows. Account Balance may be applied towards eligible ordinary Orders and, after Included AI-Assisted Edits have been used, paid AI-Assisted Edits in Revision Desk. We may identify additional eligible Services from time to time.
Account Balance:
- Is linked to the relevant Account or its authorised billing account;
- Can be used only for eligible Rank Engine Services;
- Is non-transferable, does not earn interest, and cannot be exchanged for cash;
- Cannot be used to purchase or load additional Account Balance; and
- Is applied in Rank Engine’s applicable account or checkout currency.
Included and Paid AI-Assisted Edits
Included AI-Assisted Edits are used before Account Balance is charged. Unless stated otherwise when an Order is placed, each article includes 10 Included AI-Assisted Edits.
Once the Included AI-Assisted Edits for an article have been used, an additional AI-Assisted Edit may require sufficient Account Balance. Revision Desk will display an estimated currency charge before a paid request is submitted. The final charge is calculated from the AI processing used for that request, any applicable Company markup, currency conversion and the configured minimum charge, and may differ from the estimate.
The charge is for processing the request and generating a usable proposal. An Included AI-Assisted Edit is consumed, or the applicable Account Balance charge is made, when a usable AI-assisted proposal or response is generated, whether or not you later apply, revise or discard that proposal. A request that fails because of a technical or provider error and does not produce a usable response will not consume an Included AI-Assisted Edit or incur an Account Balance charge.
Manual edits made directly by a User in Revision Desk are not AI-Assisted Edits and do not consume Included AI-Assisted Edits or Account Balance.
Account Balance Corrections and Refunds
Purchased Account Balance is non-refundable except where:
- A top-up, debit or other Account Balance transaction was duplicated or caused by a Company system error;
- A payment intended to load Account Balance failed or was cancelled but Account Balance was nevertheless added;
- An Order paid in whole or in part using Account Balance is cancelled or fails in circumstances that entitle you to a remedy under these Terms; or
- A refund or other remedy is required by applicable law.
Where an eligible Order paid using Account Balance is cancelled, fails or is refunded, the amount paid using Account Balance will ordinarily be reinstated to the relevant Account Balance rather than paid in cash. A qualifying refund of the payment used to purchase Account Balance may be returned to the original payment method after the corresponding Account Balance has been removed or adjusted.
If an AI-Assisted Edit charge is duplicated, incorrect, or caused by a Company system error, we may reverse the charge, reinstate Account Balance, correct the ledger or make another appropriate adjustment. Contact support@rankengine.com if you believe an Account Balance transaction is incorrect.
Account Balance Expiry
Subject to applicable law, each amount added to Account Balance expires 24 months after the date on which that amount was added. Adding, spending, reinstating or otherwise adjusting Account Balance does not extend the expiry date of an older amount.
Expired Account Balance is removed from the Account and cannot be used or reinstated, except where required by applicable law or where the expiry resulted from a Company system error.
Promotional Credit
We may, at our discretion, add Promotional Credit to an Account. Promotional Credit is not purchased by the User, is non-transferable, non-refundable and has no cash value. Promotional Credit forms part of the Account Balance ledger and expires 24 months after it is granted unless different terms are clearly stated when it is granted.
8. Refund Policy and Money-Back Guarantee
Except as expressly set out in this Section 8 (including the first-time customer money-back guarantee) and Section 7, all fees are non-refundable. Refunds are not provided for change of mind, changes in your circumstances, or cancellations of Orders by you.
Standard Refund Grounds (our performance)
Refunds or other remedies may be provided where:
- Services are materially impaired due to technical issues that we cannot resolve within a reasonable period;
- We materially breach these Terms;
- We fail to acquire backlinks that materially match the agreed Order specifications, for example where placements:
- are published in the wrong language or target a clearly incorrect geography;
- fall materially outside the agreed domain authority or similar metric range; or
- are placed on websites that are clearly spam, link farms or otherwise materially below the quality level described in the Order.
- We fail to complete an Active Order within 60 days of Order acceptance and the delay is not caused by your acts or omissions.
Before issuing a refund in these situations, we may first attempt to remedy the issue, for example by replacing affected placements, correcting or regenerating affected content, or re-performing the relevant part of the Services within a reasonable time.
If we cannot reasonably remedy the issue, and a refund is appropriate, we will provide a refund of the fees you paid for the affected part of the Services, unless we agree otherwise in writing. Amounts paid through the original payment method will ordinarily be refunded to that method, while amounts paid using Account Balance will ordinarily be reinstated to Account Balance. If an Active Order is not completed within 60 days for reasons that are not attributable to you, we will refund the fees paid for that Order in full, unless we have already delivered a substantial and usable part of the Services, in which case the refund may be made on a proportionate basis.
Time during which an Order is awaiting your approval or information, or is marked as a Dormant Order (see Section 5), is not counted towards the 60-day completion period above or any estimated delivery timeframe.
Customer Cancellations
If you cancel an Active Order or a Dormant Order for your own reasons, no refund will be provided, except where we are required to do so by applicable law or where we agree otherwise in writing at our sole discretion.
First-Time Customer Money-Back Guarantee
If you are a first-time customer, your first Order placed through Rank Engine is covered by the following money-back guarantee:
- We will provide complimentary Content Approval and Placement Approval on your first Order.
- If you are not satisfied during the approval stages of your first Order, you may cancel that Order and receive a 100% refund of the Order value.
- Amounts paid through the original payment method will be refunded to that method, while amounts paid using Account Balance will be reinstated to Account Balance.
- Once you have approved the content and placements for your first Order, or if your first Order becomes a Dormant Order under Section 5, this first-time money-back guarantee no longer applies to that Order.
This first-time money-back guarantee applies only to your first Order and does not apply to any subsequent Orders.
Refund Method
Unless otherwise stated in these Terms, refunds are issued using the method originally used for the relevant payment. We may, at our discretion, offer Account Balance instead of a cash refund where we consider that an alternative remedy is appropriate and you agree to this. Nothing in these Terms limits your statutory rights, if applicable.
9. Article Review, Edits and Reprocessing
Revision Desk and Manual Edits
Revision Desk allows eligible Users to review and edit article content before approval and Publisher Submission. You may make manual edits directly in Revision Desk without an additional charge. Manual edits are not metered and do not consume Included AI-Assisted Edits or Account Balance.
You are responsible for reviewing manual edits made through your Account and ensuring that approved content is accurate, lawful and consistent with your rights and obligations. We may decline, remove or request changes to content that breaches these Terms, publisher requirements or applicable law.
AI-Assisted Edits
You may request AI-Assisted Edits through Revision Desk. Each article includes the Included AI-Assisted Edits described in Sections 1 and 7. After those are used, additional AI-Assisted Edits may be charged to Account Balance in accordance with Section 7.
AI-Assisted Edits generate proposals for your review. You remain responsible for reviewing and approving any proposed change before it becomes part of the approved article.
Corrective Regeneration Against Unchanged Order Data
If article content materially fails to follow the original Order Data, and you have not materially changed that Order Data or the agreed brief after content processing began, you may ask us to correct or regenerate the affected content. Reasonable corrective work needed to bring the content into line with the original Order Data, including factual corrections, will be provided without a Paid Reprocessing fee.
Corrective regeneration that we accept under this subsection will not consume the article’s Included AI-Assisted Edits or debit Account Balance. This is separate from AI-Assisted Edits that you choose to request directly through Revision Desk.
If, after reasonable corrective efforts, we determine that we have not met the original brief and cannot do so within a reasonable time, we may cancel the affected part of the Order and treat this as a Standard Refund Ground under Section 8.
Paid Reprocessing
Paid Reprocessing may apply where content has already been processed or produced and you then provide or request material changes to the Order Data, source material or agreed brief. This includes, but is not limited to:
- Submission of new or materially changed guidelines, messaging, background information or source material after content processing has begun;
- Changes in campaign scope, subject, positioning, target, parameters or content requirements beyond those originally specified or approved;
- Requests that require existing drafts to be discarded and new content produced because of new or changed information supplied by you; and
- Substantial changes requested when reactivating a long-term Dormant Order.
Paid Reprocessing is distinct from manual edits and AI-Assisted Edits in Revision Desk. We will tell you when we consider a request to require Paid Reprocessing before that reprocessing begins.
Reprocessing Fees
Where Paid Reprocessing applies, the fixed fees are:
- €50 per affected Order; plus
- €10 per article requiring regeneration.
We will identify the affected Order and number of articles before Paid Reprocessing begins. No Paid Reprocessing fee applies merely because you ask us to correct content against unchanged original Order Data under “Corrective Regeneration Against Unchanged Order Data” above.
10. Disclaimer of Warranties
Rank Engine is provided “as is” and “as available”. The Company disclaims all warranties, including merchantability, fitness for a particular purpose, and non-infringement. We cannot guarantee all information is complete, up-to-date, or error-free, including content produced using AI or automated tools.
11. Limitation of Liability
The Company is not liable for any indirect, incidental, special, punitive or consequential damages, loss of profits, revenue, business, data or goodwill, in each case whether arising in contract, tort (including negligence) or otherwise, even if we have been advised of the possibility of such damages.
Subject to the paragraph below, our total aggregate liability arising out of or in connection with these Terms or the Services, whether in contract, tort (including negligence) or otherwise, shall in no event exceed the total fees paid by you to us for the Services in the 12 months immediately preceding the event giving rise to the claim.
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability which cannot be excluded or limited under applicable law.
This Section 11 applies to the fullest extent permitted by law. Some jurisdictions may not allow certain exclusions or limitations of liability, so the above may not fully apply to you.
12. Breach of Terms
If you violate these Terms, we may:
- Send a warning;
- Suspend or delete your Account;
- Prohibit Service access;
- Report to authorities;
- Take legal action.
13. Modifications to Services and Terms
We may modify, suspend or discontinue Rank Engine or any part of the Services at any time without liability to you, provided that such changes do not materially reduce the core functionality of Services you have already paid for without offering you a suitable remedy.
We may also update these Terms from time to time. When we do so, we will post the updated Terms on Rank Engine and update the “last updated” date. In some cases, we may also notify you by email or via your Account. Your continued use of Rank Engine or the Services after the updated Terms take effect will constitute your acceptance of the updated Terms. If you do not agree to the updated Terms, you should stop using Rank Engine and the Services.
We do not guarantee uninterrupted or secure access to Rank Engine and are not responsible for losses arising from interruptions or technical issues, except as expressly provided in Section 8.
14. Privacy Policy
Use of Rank Engine is subject to our Privacy Policy, available on our website.
15. Governing Law and Dispute Resolution
These Terms are governed by the laws of Malta. Disputes shall be brought exclusively in the courts of Malta, except where applicable law gives a consumer the right to bring proceedings in another jurisdiction or use an alternative dispute resolution process.
16. Intellectual Property
All content on Rank Engine is owned by the Company or licensed third parties. Do not use without prior written consent. Contact us if you believe your intellectual property rights are infringed.
17. Severability
If any provision of these Terms is unenforceable, the remainder will still apply.
18. Contact Us
For support, email support@rankengine.com. We aim to respond within 1 business day.
Last updated: 1 August 2026