Privacy Policy
Rank Engine is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, and disclose your personal information.
Information We Collect
When you are on our website:
Usage Data: We may collect information on how the Service is accessed and used. This may include IP address, browser type, browser version, pages visited, time and date of visit, time spent on pages, unique device identifiers, and other diagnostic data.
User Details: When creating an account, we ask for information such as your email, username, password, and billing address. This information personalizes your experience and enables us to send you onboarding emails and invoices.
Payment Information: If you become a paying customer, we collect your payment card information through our payment gateway (PayPal). We do not store this information on our servers.
Tracking and Cookies Data: We use cookies and similar tracking technologies to track activity on our Service. Cookies are small data files that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some portions of our Service may be unavailable to you.
When you use our services:
Server Logs: We monitor your usage and log requests that you make. These logs can include IP address, browser type, etc.
When you contact our support:
Support Conversations: If you reach out via email, we keep conversations and other data you might send. When you delete your account, these conversations are removed within 90 days.
How We Use Your Information
Rank Engine collects your personal data fairly and lawfully and in accordance with applicable laws (including GDPR and CCPA). The primary purposes of collecting personal data are to provide you with a safe, optimal, efficient, and personalized experience.
We may use your personal data to:
Provide our Service: Process your data to give you access to the Rank Engine Campaign Builder.
Offer Customer Support: Help you take full advantage of our service or fix any issues.
Fight Fraud: Detect risk patterns to prevent credit card fraud and misuse.
Market New Services: Inform users about new services if they have opted in.
Perform Other Functions: Protect the security or proper functioning of our Platform.
Retention of Your Information
We retain personal data as necessary to comply with legal obligations, resolve disputes, and enforce agreements. Usage data is generally retained for shorter periods unless used for security or functionality improvements.
Disclosure of Data
Business Transactions: If involved in a merger, acquisition, or asset sale, your personal data may be transferred. We will provide notice before such a transfer occurs.
Law Enforcement: We may disclose your personal data if required by law or in response to valid requests by public authorities.
Your Rights
GDPR Rights:
Right of Access/Portability: You can request access to your personal data and obtain a copy.
Right to Rectification: You can request correction of inaccurate personal data.
Right to be Forgotten & Right to Object: You can request deletion of your personal data and object to its processing.
CCPA Rights:
Right to Know: You can request disclosure of personal information collected about you.
Right to Request Deletion: You can request deletion of your personal information, subject to certain exceptions.
Right to Opt-Out: You can opt-out of the sale of your personal information.
Email Use
By providing your email address, you agree to receive emails from us. You can unsubscribe at any time by clicking the opt-out link in the emails. Transactional emails are essential for service and cannot be opted out of unless the service is cancelled.
Cookies Policy
We use cookies to provide a better service, enhance security, and improve our Platform. Cookies help ensure web pages load correctly, remember your preferences, and track usage for performance improvements. Manage cookies through your browser settings.
How We Protect Your Information
We implement security measures to protect your personal information. However, we cannot guarantee absolute security. We consult with security experts to ensure continuous Platform safety and compliance.
Consent
By using our Platform, registering an account, or accessing our services, you consent to this Privacy Policy.
Links to Other Websites
This Privacy Policy applies only to our Services. Our Platform may contain links to other websites not operated or controlled by Rank Engine. We are not responsible for the privacy practices of other websites.
Children’s Privacy
We do not knowingly collect personal information from children under 16. If you believe your child has provided us with personal information, please contact us to remove that information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes are effective when posted on this page. You are advised to review this Privacy Policy periodically for any changes.
Contact Us
For any questions or to exercise your rights, contact us at support@rankengine.com.
Governing Law
The laws of Malta will govern this Agreement without giving effect to conflict of law principles.
Data Protection Officer
For privacy-related inquiries, contact our Data Protection Officer at support@rankengine.com.
Last updated: 6th July 2024
