Terms of Service

These Terms of Service (“Terms”) outline the terms and conditions for your access and use of our website, rankengine.com (“Rank Engine”), and any related services (“Services”).

Please read these Terms carefully before using our website or purchasing our Services. By using Rank Engine, you agree to be bound by these Terms. If you do not agree with any of these provisions, please do not use Rank Engine.

1. Definitions

For the purposes of these Terms:

• “Terms” means these Terms of Service.
• “Rank Engine” means our website (rankengine.com), platform, and any related online dashboard.
• “Services” means the SEO, link-building, and related services offered via Rank Engine.
• “Account” means your registered user account on Rank Engine.
• “Company”, “we”, “our” mean Rank Engine Ltd., the provider of Rank Engine.
• “User”, “you”, “your” mean the person or entity using Rank Engine and its Services.

2. Agreement to Terms

By accessing or using Rank Engine, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you use Rank Engine on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms. If you do not have such authority, do not use Rank Engine.

3. User Account

To use our Services, you must register an Account. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your Account.

We may suspend or terminate your Account if you violate these Terms or upon lawful request from authorities.

4. Your Commitments

By using Rank Engine, you agree to:

• Provide accurate and complete information when placing orders
• Not request services for websites that violate our content policies (see Section 6)
• Comply with all applicable laws

You agree to indemnify and hold the Company harmless from any claims arising from your use of our Services.

5. Provision of Services

The Company provides Services to promote users’ websites through search engine optimisation (SEO) and content marketing. Users can order content and link placements via the Project Builder. Orders are fulfilled within the chosen delivery timeframe, and progress is tracked via the dashboard and order management page.

After completing Services, we will provide a report (in CSV format) with details of each obtained link and relevant metrics. Services are delivered remotely, and you are responsible for providing all required information promptly.

We reserve the right to decline or cancel any content or placement request that violates these Terms or applicable laws.

6. Service Delivery Rules

• We cannot guarantee control over third-party platforms; edits/removals will be attempted but not guaranteed.
• You may provide keywords (“Anchor Text”), but we are not responsible for keyword performance.
• Backlinks are placed on third-party platforms. We guarantee uptime for 730 days and will replace a placement removed within that period.
• We do not accept orders for adult, gambling, pharmaceuticals, racist, or illegal websites.

7. Fees and Payments

All payments are processed by our third-party payment processor, which may collect necessary personal and billing data. You are responsible for ensuring payment details are correct and funds available. The Company is not liable for failed transactions due to incorrect details or processor issues.

Account Credit

We may, at our discretion, add credit to your Account. Account Credit can be used solely for purchasing our Services through Rank Engine and is non-transferable, non-refundable, and has no cash value. Unless otherwise stated in writing, all Account Credit will expire 12 months from the date it is added to your Account. Expired credit cannot be reinstated or refunded.

8. Refund Policy and Money-Back Guarantee

Refunds may be issued if:

• Services are impaired due to technical issues we cannot resolve promptly.
• We materially breach these Terms.
• We fail to acquire backlinks matching order specifications.
• We fail to complete an order within 60 days.

Refunds are issued to the original payment method.

First-Time Customer Money-Back Guarantee

Applies to first orders only, with complimentary Link Approval and Content Approval. If unsatisfied during approval, you may cancel for a full refund. Once you approve content and placements, the guarantee is void. Unresponsive behaviour for 10 days may result in automatic completion of the order.

Refund Structure for Orders with Approval Features

• Before approval: 60% refund
• After approval but before publisher submission: 40% refund
• After publisher submission: No refund

Unresponsive Clients

If you do not respond within 10 days to approval requests, we may complete the order or place it on hold. Orders on hold over 60 days may be closed with a 60% refund.

9. Revisions Policy

Rank Engine provides unlimited reasonable revisions at no additional cost when they are based on the information originally submitted through the Project Builder, as well as factual corrections or adjustments necessary to comply with the originally agreed brief. If successive revision cycles are not met with approval, Rank Engine reserves the right to cancel the order and issue a refund minus administrative costs.

Paid Reprocessing

Requests that require content to be regenerated fall under Paid Reprocessing. This includes, but is not limited to:

• submission of new guidelines, messaging, or background information after the order has started;
• changes in campaign scope or parameters beyond those originally specified in the Project Builder;
• requests that necessitate discarding existing drafts and producing new content due to new information provided by the customer.

these are considered Paid Reprocessing.

Reprocessing Fees

• Flat fee: €50 per order
• €10 per article requiring regeneration

10. Disclaimer of Warranties

Rank Engine is provided “as is” and “as available”. The Company disclaims all warranties, including merchantability, fitness for a particular purpose, and non-infringement. We cannot guarantee all information is complete, up-to-date, or error-free, including content produced using AI or automated tools.

11. Limitation of Liability

The Company is not liable for any indirect, incidental, or consequential damages, loss of profits, or data. This includes issues from third-party content accuracy. Some jurisdictions may not allow these exclusions, so they may not apply to you.

12. Breach of Terms

If you violate these Terms, we may:

• Send a warning
• Suspend or delete your Account
• Prohibit Service access
• Report to authorities
• Take legal action

13. Modifications and Interruption

We may modify or discontinue Rank Engine at any time without liability. We do not guarantee uninterrupted or secure access and are not responsible for losses from interruptions.

14. Privacy Policy

Use of Rank Engine is subject to our Privacy Policy, available on our website.

15. Governing Law and Dispute Resolution

These Terms are governed by the laws of Malta. Disputes shall be brought exclusively in the courts of Malta.

16. Intellectual Property

All content on Rank Engine is owned by the Company or licensed third parties. Do not use without prior written consent. Contact us if you believe your intellectual property rights are infringed.

17. Severability

If any provision of these Terms is unenforceable, the remainder will still apply.

18. Contact Us

For support, email support@rankengine.com. We respond within 2 business days.